easyJet turned down your compensation claim

Updated 13 October 2026

Your easyJet flight to or from Copenhagen, Stockholm, Reykjavík, Kittilä or another Nordic airport was delayed or cancelled, and easyJet said no. First check why. Some easyJet rejections are about the form, not the flight, and those are easy to fix.

We are not affiliated with easyJet and do not act for easyJet.

Which rules apply to easyJet

easyJet flies under three companies. On the claim form the flight number starts with EZY, EJU or EZS, matching these companies:

• EZY, easyJet UK: based at Luton, a UK carrier, not an EU one.
• EJU, easyJet Europe: based in Vienna, an EU carrier.
• EZS, easyJet Switzerland: EU261 applies in Switzerland under its air transport agreement with the EU.

Any flight departing a Nordic airport is covered by Regulation 261/2004. Compensation is €250, €400 or €600 per passenger.

Flights from the UK are different. easyJet's notice of rights also cites the UK version of the rules, with £220, £350 or £520. This winter easyJet adds UK routes to Copenhagen, Reykjavík, Kittilä and Rovaniemi. The return flight from the Nordic airport falls under EU261; the flight out of the UK on easyJet UK falls under the UK rules.

The form rejections

Inaccurate details on the claim form lead to an automatic rejection, and you must file a new claim. Check:

• the email address and phone number must match the booking
• only the lead (first) passenger can claim for others, and then the others cannot claim separately
• a diverted flight is filed as "delayed"
• if the flight number starts with 9, enter the original flight number

What easyJet says, and what the rules say back

• "Beyond our control." The form names weather, industrial action and ATC restrictions. The airline must prove the event for your flight and that it took all reasonable measures (Wallentin-Hermann C-549/07). A strike by its own staff is not extraordinary (Airhelp v SAS C-28/20). Ordinary technical faults are part of normal operations (van der Lans C-257/14). See extraordinary circumstances.
• "You cannot prove you checked in." The EU Court rejected this in a case against easyJet: a passenger with a confirmed reservation on a flight 3 or more hours late cannot be refused just for lacking a boarding card, unless it is shown they were not on it (LC and MD v easyJet C-756/18, order of 24 October 2019).
• "Cancelled more than 14 days ahead." That is correct under Article 5. With shorter notice, easyJet must prove when you were told. See cancelled flight compensation refused.

How to claim from easyJet

• Where: the airline's own claim form, in English and other languages but no Nordic one.
• Deadline and answer time: easyJet states neither. See EU261 time limits in the Nordics.
• Payment: by bank transfer; the form asks for your bank account's country and currency.
• Vouchers: after a cancellation, easyJet offers a voucher for the full booking value, valid 12 months, instead of a refund. It warns that choosing a voucher or refund ends your claim for accommodation and expenses. Fixed compensation under Article 7 is a separate right, paid in money unless you sign up to something else. See voucher instead of compensation.
• Expenses: easyJet wants itemised receipts or invoices, not credit card receipts.

Does easyJet follow the boards?

easyJet is not a frequent name on Sweden's Råd & Rön list of companies that ignore ARN decisions. It appeared in September 2019 over a cancelled Östersund–London flight (about 8,000 SEK). Later reports name only the top offenders, so this does not prove a clean record.

For UK flights, easyJet moved from the dispute body CEDR to AviationADR in May 2019. Which? reported that CEDR found for passengers 82 % of the time in 2018, AviationADR only 38 % in its first weeks. easyJet strongly denied leaving CEDR because of the rulings.

Step by step

1. Reply to easyJet in writing. Explain why its reason does not hold and ask for the delay code and timeline.
2. Wait for the answer: about 4 weeks in Sweden and Norway, 6 weeks in Denmark. See airline not responding.
3. Go to the board for the country where the disruption happened. easyJet is not a Finnish airline, so in Finland contact ECC Finland before KRIL. In Sweden, ARN may decline a non-resident's complaint about a non-Swedish airline; then use the ECC in your own country. In Denmark, use Trafikstyrelsen with MitID. Transportklagenemnda takes any flight to, from or within Norway, via www.reiselivsforum.no. See the Nordic complaint boards.

When it is worth it, and when not

Strong: technical faults, easyJet staff strikes, a "no boarding card" refusal, and weather or ATC without evidence for your flight.

Weak: a cancellation announced more than 14 days ahead, or an outbound UK flight where only UK rules apply. Not sure? Try the rejection checker.

Appeal My Flight writes the reply to easyJet and the board complaint for €29 per booking, however many passengers. You send it yourself and keep the payout. We cannot promise an outcome.

FAQ

easyJet rejected my claim straight away. Is that final?

Not necessarily. If the email, phone number or lead passenger did not match the booking, file a new claim with the right details.

I am not the lead passenger. Can I claim?

Yes, but only for yourself. Only the lead passenger can claim for everyone on the booking.

I took a voucher after the cancellation. Have I lost my compensation?

No. The voucher replaces the refund and, according to easyJet, the expenses claim. Fixed compensation under Article 7 is separate, so you can still claim it if the notice was short and the cause was not extraordinary.

Got the airline's reply? Paste it into the rejection checker and see what EU court rulings say about their excuse.