Complaint boards for flights in Finland, Sweden, Denmark and Norway

Updated 2026-10-13

The airline rejected your claim, and you want someone independent to look at it. Each Nordic country has its own body. Which one you use depends on the flight, mainly where the disruption happened, not on the airline's home country or your nationality.

All four have one thing in common: none can force an airline to pay you. Their decisions are recommendations or orders without direct enforcement for the passenger. If the airline ignores a decision, the next step is court.

Before any board: complain to the airline

Every board requires a written complaint to the airline first, and a wait for its answer. Keep a dated copy of your complaint and the airline's reply. Many boards count deadlines from that complaint.

Finland: Kuluttajariitalautakunta (KRIL)

• Which flights: disruption that happened in Finland, or flights from outside the EU where Finland was the destination or the first EU stop. Private passengers only, not trips paid by a company.
• First: complaint to the airline, then the Consumer Advisory Service (or ECC Finland for foreign airlines without a Finnish office). Skipping this step can get your case refused.
• Language: Finnish or Swedish, but EU261 cases can be filed and handled in English (KRIL).
• Cost: free.
• Time: about 17 months on average for travel cases.
• Documents: a signed power of attorney from every adult you claim for. Attach files, not links.
• Deadline: KRIL treats a claim to the airline within 5 months as on time. Finnair applies 2 months. Limitation is 3 years from the last contact.
• Note: in June 2026 KRIL warned that long complaints with unchecked legal citations slow handling and may not be processed. Keep it short.

Sweden: Allmänna reklamationsnämnden (ARN)

• Which flights: compensation must be claimed from the airline that operated the flight.
• Language: ARN's travel claim form exists in English, but ARN does not state which languages it accepts. Confirm with ARN before relying on English.
• Cost: 150 SEK, not refunded if the case is dismissed.
• Minimum claim: 750 SEK for EU passenger-rights disputes.
• Deadline: file within one year of your first complaint to the airline. A claim to the airline within two months is always on time (Swedish Supreme Court, NJA 2018 s. 127). ARN has treated a claim more than a year after the flight as normally too late.
• Time: about six months.
• Results: consumers won 43% of travel cases in 2025. Companies followed 73% of ARN's travel decisions (ARN statistics).

Denmark: Trafikstyrelsen

• Which flights: departures from Danish airports (any airline), and EU airlines flying into Denmark from outside the EU. Not the Faroe Islands or Greenland.
• First: the airline has 6 weeks to answer.
• How: the "Klage over flyrejse" form on borger.dk, which requires MitID. Without MitID, Trafikstyrelsen points to its English guide, but that page also lists MitID. We could not confirm a working route without MitID. Ask Trafikstyrelsen directly.
• Language: the site is in Danish and English. We found no official statement that English complaints are accepted.
• Cost: free.
• Time: usually 9 to 12 months.
• Documents: a power of attorney for each co-passenger stating both names, the departure date, and the date and signature. Missing details lead to rejection.
• Deadline: in practice 3 years.
• Enforcement: Trafikstyrelsen can fine airlines, but cannot make them pay you. The Danish consumer council Tænk reports that the courts received 40,123 flight compensation cases in 2024.

Norway: Transportklagenemnda

• Which flights: any airline flying to, from or within Norway.
• First: you can go to the board when the airline has not given a final written answer within 4 weeks (8 weeks after an interim reply).
• Language: a 2017 press report says Norwegian or English. The board's own site was offline when we checked in October 2026.
• Cost: free for passengers.
• Deadline: within 1 year of your written complaint to the airline. The claim itself is time-barred after 3 years (HR-2024-1200-A).
• Time: about 140 days on average in 2025 from when the case was ready.
• Results 2025: 35% full win, 20% partial, 41% rejected. Airlines did not accept 124 flight decisions.
• If the airline refuses: the Conciliation Board (forliksrådet).

Which to choose

You usually do not get to choose. The flight decides. A flight Copenhagen–Helsinki goes to Trafikstyrelsen, Helsinki–Copenhagen to KRIL. Norway's board takes flights to and from Norway in both directions.

Appeal My Flight works out which body fits your flight, then writes the reply to the airline and the board complaint for €29 per booking.

FAQ

Can I go straight to court?

Yes. None of the boards is mandatory. But they are free or cheap, and a decision in your favour helps in court.

The disruption happened in Germany. Which board?

The German enforcement or dispute body, not a Nordic one.

Can one person file for the whole family?

Yes, but Finland and Denmark require a signed power of attorney from each adult.