Refund policy

Last updated 13 October 2026 · terms version 2026-10-13

In short: if we can't help you, you get your money back.

Full refund if

You withdraw or cancel before we deliver your pack (see the right of withdrawal in our terms, or use the withdrawal page). This also applies after the 14-day withdrawal period, as long as we have not delivered your pack.
We don't deliver your pack within 5 working days of receiving your payment and complete information.
Your pack contains a mistake on our side that we can't fix within 2 working days of you telling us.

If your flight is clearly not covered by EU261, we tell you before you pay, so you pay nothing.

After your pack has been delivered, if you asked us to start within the 14-day period and confirmed that you lose your right of withdrawal on delivery.
Because the airline, a complaint body or a court rejected your claim. We cannot control their decisions.
Because the information you gave us was wrong or incomplete.

This does not limit your rights under the law if the pack is not as agreed.

Email hello@appealmyflight.com with your case reference. We refund through Stripe to your original payment method within 14 days, at no cost to you.