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Your baggage claim, written for you

The airline can owe you up to about €1,836 per passenger for a delayed, damaged or lost bag, but only what you can show, and only if you claim in time.

One flat price: €19 per booking. No percentage of your money: you keep everything the airline pays.

  1. Tell us what happened (2 min)
  2. Pay, and get your pack the same day if you start right away
  3. Send it to the airline yourself
Your key deadlinePick what happened and the dates to see your deadline.
1 · Your flight
Connecting flights on the same booking?
2 · What happened
What happened to your bag? *
Leave it empty if you didn't report it at the airport.
Have you already claimed from the airline in writing? *
3 · Costs and items
What you had to buy while you waited Toiletries, clothes, a charger, a taxi to the shop. One row per purchase.
PDF or photo. Up to 6 files and 24 MB in all. No receipt? Add the item anyway: a bank statement or order email helps.
4 · You
Pack language: English · change
For example who the items belonged to, or what the airline told you.

Most cases go straight to the payment page, where you see the price and the terms before you pay. If we need to check your details first, we email you within a few hours. If, after you pay, we find that a deadline has passed or your case is outside what the pack covers, we refund you in full.